Wheelbuilder.com :: Testimonials

Testimonials

My custom DT Swiss 29-inch mountain bike wheels were completed and arrived far faster than I could have expected. Once I installed a new 11-speed cassette and brake rotors, the maiden voyage was a 50 mile gravel ride. Amazing smoothness, instant engagement on the rear drive. The bike is stiffer than ever. I would not have characterized my 29-inch Superfly as "snappy" before...it is now. Thank you so much for improving my ride!
Rick Helfrich Sep 13, 2018
I have been a customer of WheelBuilder for the last 5+ years with many different custom built wheels! I have built Zipp 101s, Zipp 303s, Enve 3.4s, Enve 5.6s and Zipp 30s in rim and disc configuration with hubs ranging from Chris King to Powertaps. Any authorized dealer or bike shop can build wheels, what WheelBuilder brings to the table that separates them from everyone is their depth of knowledge, their service, their quality, their product offerings and their commitment to getting it right and keeping it that way! I have worked with Rich, Lisa and Benny over the years and I have never been disappointed! The WheelBuilder team delivers and they stand behind everything they do. The only thing I want WheelBuilder to do is to sell more bike stuff so I can buy more from them! I am located on east coast and while it takes a little longer in transit, it’s worth it, because it is right when it shows up!! Lifelong customer, Robert
Robert Jun 22, 2018
Great service from Lisa, really quick delivery, awesome wheel build along with an affordable price. I really enjoy the White Industries XMR hubs with Velocity Dyad rims. So far so good the last 1000 miles of touring & trekking. I highly recommend wheelbuilder.com.
Andy May 23, 2018
Great experience with wheelbuilder.com. I had a set of ENVE wheels built up with I9 hubs, top quality parts and a skilled build at an incredible price. Not only did I get an excellent deal on a top tier quality product and build but the customer service was outstanding, they helped guide me through my build as far as part selection without just trying to up-sell. Excellent communication thought the process, I9 had a delay in my hub color choice and I was continually updated. Rich, Lisa who worked with me the most, and everyone else I may have spoke to, were amazing. They gained a customer for life.
Armin Montalvo Apr 23, 2018
Excellent Service!! 5 Stars!! Had an excellent experience buying for first time with WheelBuilder. Rich help me build an incredible ENVE wheelset. Highly recommend Wheelbuilder!!!
Bryant Apr 5, 2018
I ride Ultras (typically 12 hours, sometime solo and sometimes 2-man relay style). The AeroJacket was the perfect solution. I bought a Mavic Ksyrium Elite used and placed the Aerojacket on it.

It's a great solution for ultras because the spoked wheel offers more comfort over long distances than a carbon disk, yet I get the benefit of aero during the entirety of the race. Personal A/B testing (real world, not lab) has shown coupling the Aerojacket with a tight fitting kit and arrow helmet allows me often squeeze out 1.8-2 mph more over the course of the race than a non-aero set-up. (Regular helmet, spoked wheels, looser training kit).

I'm a huge fan!
Jordan Fowler Mar 27, 2018
Let me start off with...I'm not a small guy. 6', 240lbs. I wanted better wheels than what came with my Roubaix. I ride mountains roads, I ride on dirt roads, I commute in the cold. I wanted wheels that would do everything. I also wanted durability. I called Wheel Builder, and talked with a sales person. We decided on Belgium rims and Chris King hubs. Even with my upgrades, they still came in cheaper than just about everything else I was looking at, and the build quality is AMAZING. I am more than pleased. Great to work with, and amazing wheels.
Chris Tretta Jan 9, 2018
I am a large rider, 6'6" tall and 260 lbs. I have broken every wheel I have ever ridden! I searched for over a year for the right set of STRONG wheels. After discovering Wheelbuilders, and after working with them for several months, I now have a STRONG set of wheels that I can depend upon. I highly recommend Wheelbuilders for all cyclists, but especially for those like me, who challenge the BIGGER side of cycling!!!
John Siddens Oct 17, 2017
I recently bought a Lefty hub through Lisa. She was knowledgeable and effecient and understanding enough to make last minute change. I would deal with Wheelbuilder again for sure. Thank you very much.
Luke Pranger Aug 26, 2017
As a seasoned 25 year MTB rider, wheel durability, weight and longevity are critical to me. Worrying about your wheels and walking out are not options. I have been riding Richards wheels for 8 years. In that time I have had 4 sets built. 2 AL and 2 carbon over 3 different sizes. Everything from XC race to Enduro and all over the rugged Southwest. I have never had a single failure on any of Richards wheels. Not even out of true. Wheels make a huge difference on the ride quality and performance of a bicycle. Not a single failure. 8 years. Perfect. Thanks Rich. Well Done.
Mark Mares Jun 12, 2017
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